Refund and Returns Policy

Thank you for shopping with us. We value your satisfaction and aim to provide the best possible customer experience. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted.

Return Eligibility

You may request a return within 7 to 30 days of receiving your order, depending on the product type and order category. To qualify for a return:

• The item must be unused, unopened, and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase or order confirmation is required.
• Returns must be approved by our support team before shipping the item back.
• For damaged, defective, or incorrect items, photo or video evidence may be required.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom printed or personalized products
• Made-to-order packaging products
• Clearance or final-sale items
• Products damaged due to customer misuse
• Opened or used products
• Digital/downloadable products (if applicable)

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from your order:

1. Contact our support team within 3 working days of delivery.
2. Provide your order number along with photos/videos showing the issue.
3. After verification, we will offer:
   • A replacement,
   • Exchange, or
   • Full/partial refund depending on the situation.

We reserve the right to inspect the issue before approving the claim.

How to Request a Return

To initiate a return:

1. Email our customer support team with your order details.
2. Mention the reason for return and attach supporting images if needed.
3. Once approved, you will receive return instructions and a Return Authorisation Number (RAN).
4. Ship the item back within the instructed timeframe.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

• If the return is due to our mistake (wrong item, damaged product, manufacturing defect), we will cover the return shipping cost.
• If the return is requested for personal reasons (change of mind, wrong selection by customer), the customer will be responsible for return shipping charges.

Original shipping charges are non-refundable unless the error was on our side.

Refund Process

Once your returned item is received and inspected:

• We will notify you about the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method.
• Refunds may take 5–14 business days to appear, depending on your bank or payment provider.

Exchange Policy

We also offer exchanges for eligible items.

Exchange requests must meet the same return eligibility conditions mentioned above. Product availability may affect exchange processing time.

Order Cancellation

• Orders can only be cancelled before production or shipment begins.
• Customized or printed orders cannot be cancelled once production has started.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Recheck your bank account.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact our support team.

Contact Us

If you have any questions regarding our Return & Refund Policy, feel free to contact us:

• Website: https://becustomboxes.com/
• Gmail: [email protected]
• Phone: +1 970-709-2880

We are committed to making your shopping experience smooth, secure, and satisfactor