At BeCustomBoxes, we are committed to delivering your custom packaging products safely and on time. Please review our delivery guidelines and shipping policies below.
1. Order Processing Time
All orders go through several stages before shipment, including:
- Order confirmation
- Artwork/design approval
- Production
- Quality inspection
- Packaging and dispatch
Production timelines vary depending on:
- Product type
- Order quantity
- Printing and finishing requirements
- Material availability
Estimated production time will be shared during the quotation or order confirmation process.
2. Shipping & Delivery Time
Delivery times depend on the shipping method and destination location.
Estimated Shipping Times
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
- International Shipping: Varies by country and customs processing
Please note that shipping timelines are estimates and may vary due to external factors.
3. Shipping Charges
Shipping costs are calculated based on:
- Package size and weight
- Delivery location
- Shipping method selected
- Order quantity
Shipping charges will be displayed during checkout or included in your quotation.
4. International Shipping
We offer worldwide shipping for most products.
International customers may be responsible for:
- Customs duties
- Import taxes
- Local handling fees
- Additional clearance charges
These charges are determined by local customs authorities and are not included in our product pricing unless specified.
5. Order Tracking
Once your order has been shipped, you will receive:
- Shipment confirmation email
- Tracking number
- Courier details
Tracking information may take up to 24 hours to become active.
6. Delivery Delays
While we aim to deliver orders on schedule, delays may occur due to:
- Weather conditions
- Customs clearance
- Courier service interruptions
- Public holidays
- High shipping volume
- Incomplete shipping information
We are not responsible for delays caused by third-party shipping carriers or circumstances beyond our control.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not liable for:
- Delays due to incorrect addresses
- Failed deliveries
- Additional shipping costs caused by address errors
Please contact us immediately if you need to update shipping information after placing an order.
8. Damaged or Lost Shipments
If your package arrives damaged or is lost during transit, please contact our support team within 7 business days of delivery or the expected delivery date.
Please provide:
- Order number
- Photos of damaged packaging/products
- Description of the issue
We will work with the shipping carrier to resolve the matter as quickly as possible.
9. Delivery Acceptance
Upon delivery, customers are encouraged to inspect packages before accepting them. Any visible damage should be reported to the courier and our support team immediately.
10. Contact Us
For delivery-related questions or shipping assistance, please contact us:
Email: [email protected]
Phone: +1 970-709-2880